Delivery Information


All orders are sent by carefully selected carriers, are fully insured in transit, and require a signature upon delivery. Express orders must be placed before 2pm GMT.
For Personalised Stationery orders, please allow an additional 8 working days once the artwork has been approved.

Please note due to inclement weather in the North-Eastern part of the U.S Express order cannot be guaranteed at this time.

Please contact customer service if you need any further assistance: +44 (0)845 873 2435



UK 5 working days, £7 1-2 working days, £15
Europe 5 working days, £15 2-3 working days, £30
USA 5 working days, £15 2-3 working days, £35
Australia 9 working days, £30 3-5 working days, £40
Hong Kong 7 working days, £30 3-5 working days, £40
Japan 8 working days, £30 3-5 working days, £40
Rest of the World 9 working days, £30 3-5 working days, £40

Standard delivery charges are complimentary for orders over £500. We are not able to deliver to PO Box addresses. Due to current legislation, we are unable to deliver to private addresses in the Russian Federation. Customs and duties charges are not included and remain the responsibility of the recipient. For more information, contact Customer Services.

Collect in store

We offer a collect in store service for any personalised orders made online, for collection in store Monday to Saturday. Orders must be placed by 2pm the preceding working day and can be collected from our New Bond Street, Royal Exchange, Westbourne Grove and Sloane Street stores. Please be advised that the Royal Exchange store is closed on Saturdays. Upon collection, please ensure that you bring your confirmation email and the card used to purchase the item.

This service applies to all gold, silver, or blind–stamped items but does not include personalised stationery.

For further assistance, please contact Customer Services:

+44 (0)845 873 2435
9am - 8pm GMT
9:30am - 3pm GMT