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Delivery Information

All orders are sent by carefully selected carriers, are fully insured in transit, and require a signature upon delivery. We are not able to deliver to PO Box addresses.

For returns information please visit our Returns Policy page or for further assistance, contact Customer Services.

order tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.

customs and duty charges

Customs and duties charges are not included and remain the responsibility of the recipient. For further assistance, contact Customer Services.

delivery destinations, Price and timings

Destination Delivery option Price Timings
USA Complimentary - for orders over $800 Free 5 working days
Standard $15 5 working days
UK Complimentary - for orders over $800 Free 5 working days
Standard $15 5 working days
Europe Complimentary - for orders over $800 Free 5 working days
Standard $25 5 working days
Australia Complimentary - for orders over $800 Free 9 working days
Standard $50 9 working days
Hong Kong Complimentary - for orders over $800 Free 7 working days
Standard $50 7 working days
Japan Complimentary - for orders over $800 Free 8 working days
Standard $50 8 working days
Rest of the World Complimentary - for orders over $800 Free 9 working days
Standard $50 9 working days

collect in store

We offer a complementary collect in store service for gold, silver or blind stamped personalised orders made online.

Collection is available from New Bond Street, Royal Exchange, Westbourne Grove and Sloane Street stores Monday to Saturday. Orders must be placed by 2pm GMT the preceding working day for next day collection.

Please be advised that the Royal Exchange store is closed on Saturdays.

Upon collection, please ensure that you bring your confirmation email and the card used to purchase the item.

This service does not apply to personalised stationery orders.

personalised stationery

Express shipping and collect in store is not available for this service.

Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight working days for your order to be complete and dispatched.

customer services

Tel   
Email   
+44 (0)845 873 2435
enquiries@smythson.com
Mon-Fri   
Sat   
Sun   
4am - 3pm EST
4:30am - 10am EST
Closed

special hours

Monday 25th May 4:30am - 10am EST