Online Returns

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it with proof of purchase within 30 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been personalized. This policy does not affect your statutory rights.

To return an item, please first contact our Customer Service team to obtain a Returns Authorisation Number, either by emailing returns@smythson.com or by calling +44 0845 873 2435.

In addition to your 30-day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to cancel their order within 7 working days of receipt. To cancel the contract, please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 7 working days of the item being delivered to you. Please note that you will be responsible for the costs of returning the goods to us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

For all Retail returns, please refer to your store receipt for Terms and Conditions.

Smythson Guarantee

All Smythson products are guaranteed against defects in workmanship for one year from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event that your Smythson product does not match up to our exacting standards, we will try our hardest to put matters right.

Should any manufacturing fault appear on your Smythson product within twelve months of purchase, please return it to us with proof of purchase. Where possible we will try to repair it, or if it cannot be repaired, we will replace it for you.

For any damage resulting from normal "wear and tear", an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team who will be pleased to provide you with a quote for repair where possible. Please be aware that repairs may take up to twelve weeks.

Personalized Stationery

For personalized stationery orders, full payment will be taken on placement of the order.

CHANGES TO THE ORDER: In some circumstances Smythson will issue a proof for your approval prior to the printing of your stationery. Once a proof has been approved any amendments to your order that require a new proof will incur a minimum charge of £25 or $50. Smythson will not accept any responsibility for errors on proofs that have been signed as correct.

CANCELLATIONS: Cancellation will incur the cost of all work completed to the date of notice of cancellation. This may include preparation of proofs or artwork and all hand finishes; hand engraving, bordering, gilding, deckling, and envelope tissue lining.

REFUNDS: Personalized bespoke stationery is made to order. That’s why we regret that we are unable to offer refunds or exchanges. However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights. Complaints regarding personalized bespoke stationery items must be made in writing within 30 days of delivery.