Returns Policy

Items purchased on Smythson.com in a new and saleable condition may be returned for exchange or refund within 28 days of purchase. Items must be accompanied by the original proof of purchase and documentation, as well as re-packaged in original packaging. A complimentary pre-paid label will be included inside the original packaging, for you to return your item(s), please ensure you keep hold of this.

Once our Customer Service team receives your return we will aim to process it within 28 days.

If you prefer to use your own courier, you are welcome to do so at your own cost and risk. Please note that we are unable to reimburse any shipping charges, and cannot accept responsibility for returns that are lost in transit or do not reach us.

Any items that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

Gift recipients are entitled to a merchandise exchange or online gift card. Exchanges will only be offered at the current retail price for items that are in perfect condition, with the original packaging, and are part of non-discontinued collections or lines.

We regret that we are unable to offer any form of refund or exchange for personalised stationery or leather products. This does not affect your statutory rights.

If you do not have a pre-paid return label or believe you’ve received a faulty or damaged item, please first contact us at enquiries@smythson.com or +1 877 769 8476.

Online Returns Process

To make a return:

1. Fill in the blue delivery note, indicating the reason for your return, and include it inside the parcel.
2. Securely place your item(s) inside the original packaging.
3. Send your parcel using the pre-paid label (waybill):
   a) Arrange a DHL pick-up from your home address using the following link.
   b) Or visit your local UK-based DHL drop-off point. To find your nearest location please visit DHL's website.
4. We kindly ask that you request a receipt upon delivery to track the parcel if needed.