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Delivery Cost & Timings
We are glad to be delivering to you as usual, however please note delivery may be slightly disrupted or delayed due to social distancing measures employed at our warehouse. We're working hard to deliver to you as quickly and as safely as possible, and we thank you for your understanding during this time.
Please allow 2-3 additional business days for personalised leather goods.
During busy times such as our Sale period, Valentine’s Day, Mother’s Day and Father’s Day, please allow an additional 1-2 days for despatch.
| DESTINATION | DELIVERY SERVICE | PRICE | TIMINGS |
|---|---|---|---|
| JAPAN | Standard | ¥2000 | 4-5 business days |
| Free - for all orders over 40,000 yen |
Delivery Information
-Please allow two additional business days for personalised leather goods.
We will endeavour to dispatch your order the same day if ordered before 1pm (GMT/BST) Monday to Friday. Orders placed after 1pm (GMT/BST) Monday to Friday will be dispatched the following business day; orders placed after 1pm (GMT/BST) on Fridays will dispatched the following Monday.
During sales or busy periods standard delivery may take an additional 1-2 working days.
Order Tracking
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number. Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.
Customs & Duty Charges
-This site delivers to Japan only. All orders are delivery duty paid (DDP).
-Please use the relevant country sites If you are shipping to the United Kingdom, United States, Europe or Rest of the World.
For further assistance, contact Customer Services.
Personalised Leather Goods
Personalised items require an additional 2 business days for completion and cannot be accepted for exchanges or refunds.
Personalised Stationery
Express shipping is not available for this service.
Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight business days for your order to be complete and dispatched.
Customer Service
- UK
- Email: enquiries@smythson.com
- Tel: 0845 873 2435
- Rest of World
- Email: enquiries@smythson.com
- Tel: +44 (0)845 873 2435