Delivery Information
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Please allow two additional business days for personalised leather goods.
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We will endeavour to dispatch your order the same day if ordered before 9am (EST) Monday to Friday. Orders placed after 9am (EST) Monday to Friday will be dispatched the following business day; orders placed after 9am (EST) on Fridays will dispatched the following Monday.
Destination | Delivery option | Price | Timings |
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USA | Complimentary - for all orders over $400 | Free | 1-4 business days |
Standard (excludes personalised items) | $15 | 1-4 business days |
All orders are sent by carefully selected carriers, are fully insured in transit, and require a signature upon delivery. We are therefore unable to deliver to PO boxes.
customs and duty charges
We provide delivery duty paid (DDP) for orders purchased in United States Dollars (USD $).
returns
For returns information please visit our Returns Policy page or for further assistance, contact Customer Services.
order tracking
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.
Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.
personalised leather goods
Personalised items require an additional 2 business days for completion and cannot be accepted for exchanges or refunds.
personalised stationery
Please note that due to the busy holiday period, bespoke orders placed on or after 18th December will not be received until after 26th December.
Express shipping and collect in store is not available for this service.
Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight business days for your order to be complete and dispatched.
customer services
Tel |
US toll-free:1 877 769 8476 enquiries@smythson.com |
Mon-Fri Sat Sun |
3am - 2pm EST 4.30am - 10am EST Closed |