Returns Policy
Items purchased on Smythson.com may be returned for a refund within 28 days of purchase, provided they are new, unused and in a saleable condition. Items must be accompanied by the original order documentation and repacked in their original packaging.
Exchanges are not available for orders processed through our international returns service. If you would like a different item, please return the original item for a refund and place a new order.
Returns received outside the return period, or items that are worn, damaged or not returned with the required documentation, may be rejected. This does not apply where an item is being returned because it is faulty.
Personalised stationery and personalised leather goods are not eligible for return unless faulty. This does not affect any rights you may have under applicable law.
Start an Online Return
Visit the Smythson Returns Portal and enter the email address used for your order and your order number.
Return Label and Charges
If you are returning an item because it is faulty, damaged or incorrect, the portal will provide a complimentary return label.
If you are returning an item because you have changed your mind, the portal will show the cost of a return label for your country. You can pay for the label in the portal, or choose to arrange return shipping yourself using the return address, reference and instructions provided.
If you arrange your own return shipping, you are responsible for the cost and risk. We recommend using an insured, trackable service and retaining proof of postage.
Online Returns Process
Visit the Smythson Returns Portal and enter the email address used for your order and your order number.
- Open the returns portal and enter your order details.
- Select the item or items you wish to return and choose the most accurate return reason
- Choose the return-label option available for your reason and country, then follow the packing and documentation instructions shown in the portal.
- Give the parcel to the specified carrier, or your chosen carrier if arranging your own return, and retain your receipt until the return has been processed.
Refunds
Once your return has been received and approved at the warehouse, your refund will usually be issued within 1-2 business days. Your payment provider may require additional time for the funds to appear in your account.
For a change-of-mind return, the eligible goods and any duties and taxes collected at checkout will be refunded. The original delivery charge will not be refunded.
If you received a damaged or incorrect item because of an error on our part, the eligible goods, original delivery charge and any duties and taxes collected at checkout will be refunded.
Import duties, taxes or other import charges paid directly by you in a DAP destination were not collected at checkout. Please contact Customer Services for guidance about these charges.
For more information, please contact Customer Services.