Returns Policy
Items purchased on Smythson.com may be returned for a refund within 28 days of purchase, provided they are new, unused and in a saleable condition. Items must be accompanied by the original order documentation and repacked in their original packaging.
Exchanges are not available for orders processed through our international returns service. If you would like a different item, please return the original item for a refund and place a new order.
Returns received outside the return period, or items that are worn, damaged or not returned with the required documentation, may be rejected. This does not apply where an item is being returned because it is faulty.
Personalized stationery and personalized leather goods are not eligible for return unless faulty. This does not affect any rights you may have under applicable law.
Start an Online Return
Visit the Smythson Returns Portal and enter the email address used for your order and your order number.
All eligible returns from the United States are complimentary. The portal will provide a pre-paid return label regardless of the reason for return.
1. Open the returns portal and enter your order details.
2. Select the item or items you wish to return and choose the most accurate return reason.
3. Download the pre-paid label and follow the packing and documentation instructions shown in the portal.
4. Give the parcel to the specified carrier and retain your receipt until your return has been processed.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged or incorrect, select the relevant reason in the returns portal so that your return is handled correctly. You may also contact Customer Services for assistance.
Refunds
Once your return has been received and approved at the warehouse, your refund will usually be issued within 1-2 business days. Your payment provider may require additional time for the funds to appear in your account.
For a change-of-mind return, the eligible goods and any duties and taxes collected at checkout will be refunded. The original delivery charge will not be refunded.
If you received a damaged or incorrect item because of an error on our part, the eligible goods, original delivery charge and any duties and taxes collected at checkout will be refunded.
In-store Purchases and Cancellations
In-store purchases must be returned to the store from which they were purchased and cannot be returned through the online portal.
To request an order cancellation, contact Customer Services as soon as possible. We cannot guarantee that an order can be cancelled once processing has begun.
For more information, please contact Customer Services.