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Frequently Asked Questions
Contacting Smythson
How do I contact your Customer Service department?
Who do I contact regarding PR or press enquiries?
I need to get some information for an article I am writing, who should I contact?
Delivery and Returns
What are your delivery charges?
When will my order be delivered?
I missed the courier for my delivery, how do I reschedule?
How do I return an item?
Stores
How can I find my nearest store?
Privacy and Security
Is my information held securely by Smythson?
How can I unsubscribe from your emails/mail order catalogue?
The New Smythson Website
I was registered on the old Smythson website. Will my username and password still work on the new website?
My wishlist from the old website has disappeared?
Sustainability and the Environment
Are Smythson leathers sustainably sourced?
Q. How do I contact your Customer Service department?
A. Please click here for full details of how to contact us.
Q. Who do I contact regarding PR or press enquiries?
A. Please click here for details of our Press Office.
Q. I need to get some information for an article I am writing, who should I contact?
A. Please email us and we will endeavour to assist you.
Q. What are your delivery charges?
A. Please click here for details of our delivery charges.
Q. When will my order be delivered?
A. Orders are typically delivered within five days in the UK. Personalised items may take up to five additional days for delivery. For international delivery times and full details, please click here for details of our delivery times.
Q. I missed the courier for my delivery, how do I reschedule?
A. The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery. If you have any further issues, please call our Customer Service team on +44 (0)845 873 2435
A. Please click here for details of our returns policy.
Q. How can I find my nearest store?
A. Please search with our store finder
Q. Is my information held securely by Smythson?
A. Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with UK data protection rules. All Smythson transactional websites are PCI DSS compliant. Please read our Privacy Policy for further details.
Q. How can I unsubscribe from your emails/mail order catalogue?
A. Please log in to your account where you will be able to adjust your preferences.
A. Yes, your username and password will still work on the new website. If you have any problems logging in, please contact our Customer Service team.
Q. My wishlist from the old website has disappeared?
A. Unfortunately we have not been able to carry wishlists from the old website onto the new website as the functionality has been changed, and improved. However, we hope you will find the new wishlist features useful. To add a product to a wishlist, click the Save button on any product page.
Q. Are Smythson leathers sustainably sourced?
A. Smythson only produces merchandise using skins from sustainable sources. Please click here for further details.