Help & Support

Additional Delivery Information

The stated delivery timings apply to orders
placed before 1pm UK time, Monday to Friday.

Orders placed after 1pm or at the weekend
will be processed on the next business day. Express orders placed after 1pm on
Friday will be processed from Monday, excluding UK bank holidays.

Please allow two additional business days
for delivery to remote locations and islands.

Standard delivery is not available to Malta
or Cyprus. Express delivery is available to these destinations.

Order Tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.

Customs & Duty Charges

All items are shipped from the United
Kingdom. For delivery to EU member states and Monaco, duties and taxes are
covered by Smythson. You will not be asked to pay additional import duties on
delivery.

Please note that VAT invoices cannot be
provided.

For further assistance, contact Customer Services.

Personalised Leather Goods

The additional production time for
personalised leather goods is included in the timings shown above.

As personalised leather goods are made to
order, they are not eligible for exchange or refund unless faulty. This does
not affect your statutory rights.

Personalised Stationery

Express delivery is not available for
personalised stationery.

Once your order has been placed, we will
email you a technical typeset proof for your approval. Production will begin
only after we receive your approval. The personalised stationery delivery
timings shown above apply from the date your proof is approved.

As personalised stationery is made to
order, it is not eligible for exchange or refund unless faulty. This does not
affect your statutory rights.

Customer Service

For further assistance, contact Customer Services.