Delivery

UK orders will be delivered within 5 working days for non-personalised orders. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery turn times to all destinations, please see our delivery information.

To track your order, simply click the ‘Track My Order’ link in your shipping confirmation email. Alternatively, you can also contact Customer Services.

Smythson uses a number of carefully selected carriers. To ensure the safe delivery of your order, all Smythson deliveries require a signature upon receipt. For further assistance, please contact Customer Services.

You can find delivery information herehere.

The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery. For any further enquiries, please contact Customer Services.

Each and every item is gift wrapped in our tissue-lined Nile Blue box and tied with navy grosgrain ribbon.We include a blank Smythson card for you to write a gift message, or we can add a message for you; just select 'add gift message' in your basket. For further assistance, please contact Customer Services.

You can find our returns policy here.

Once your return is received by our Customer Service team, we will aim to process it within 14 days. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account. For further assistance, please contact Customer Services.

Refunds can only be administered to the card used to make the original payment. For further assistance, please contact Customer Services.

A guarantee is offered for the Smythson Yard-o-Lead pens and pencils. For all other products there is a comprehensive repair service for all Smythson products. Though we may not be able to repair everything, we would be delighted to assess any damage and advise you accordingly. We do not offer guarantees for any of our products. For further assistance, please contact Customer Services.