Product Care & Repairs

All of our leathers are either aniline or vegetable tanned - methods which are considered to be the most luxurious and are reserved exclusively for the highest quality products. As the most natural of all tanning processes, they involve as few chemicals as possible to ensure that the natural grain and DNA of the leather is not compromised. The more naked the product’s finish, the more demanding it is of the very finest, flawless skins. As this leaves the leather’s surface more vulnerable to potential scuffing or marking, however, it also demands a greater level of care and upkeep.Due to the balance of materials and processes involved, detailing such as edge-painting is not completely resistant to damage and can very occasionally be susceptible to sudden or prolonged atmospheric changes such as temperature and humidity. Each individual hide is unique, and while we consider this to be a part of the beauty of working with this most organic of materials, it also means that natural blemishes can sometimes occur. Due to the high quality of leathers used, there may be signs of veining, wrinkling or colour nuances in their grain. These are all characteristics consistent with a genuine raw material; they are not imperfections but rather subtle evidence of the leathers’ purity.

Cleaning - Smythson recommends cleaning the leather exterior of your item with a soft cloth and warm, mild soapy water. Ensure that the cloth is thoroughly wrung out so it feels very slightly damp, and gently wipe the surface of the leather. Repeat using clean water.

Storage - When not in use, we recommend storing your leather item in its soft Nile Blue bag in a cool, dry environment.

Care - Do not leave your leather products in prolonged sunlight. Prolonged exposure to sunlight or other high intensity sources of light can lead to irreversible discolouring, fading and deformation of the leather.

Do not expose to wet, damp or humid conditions or high temperatures.Water can be harmful if it penetrates the leather and can lead to the appearance of bubbles or marks which cannot be removed. Never soak the leather nor apply detergents and do not wash the fabric lining. Refrain from ‘feeding’ the leather with products such as waxes, polishes or saddle soaps. This may leave the surface of the leather sticky, attracting dirt and causing irreversible damage.

For further assistance, please contact Customer Services.

To ensure optimum protection, always store stationery in our Nile Blue boxes as provided, and keep it away from damp, heat and direct sunlight. Our stationery is made with the very highest quality materials, however tissue colour, paper and ink will naturally fade over time.

For futher assistance, please contact Customer Services.

Being silver, your pen or pencil is likely to tarnish. We recommend regularly using a soft jeweller's cloth or standard silver polish to clean your item to restore its original shine. Yard-O-Lead pens and pencils have a lifetime guarantee. Should a repaire be required, return the item along with the guarantee slip to the following address: Yard of Lead Pencil Company Limited, Suite 106 The Jewellery Business Centre, 95 Spencer Street, Hockley, Birmingham B18 6DA.

For further assistance, please contact Customer Services.

We offer a comprehensive repair service for all Smythson products. Though we may not be able to repair everything, we would be delighted to assess any damage and advise you accordingly. We do not offer guarantees for any of our products.

For further assistance, please contact Customer Services.