Help & Support

Additional Delivery Information

All orders, including personalised items, must be placed by 1pm (GMT) Monday–Friday for the stated delivery timings to apply.

Orders placed after 1pm, or over the weekend, will be processed on the next business day. Express orders placed after 1pm on Friday will be processed from Monday (excluding UK Bank Holidays).

Please allow two additional business days for Highlands and Islands.

Order Tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.

Customs & Duty Charges

Customs and duties charges are not included and remain the responsibility of the recipient when purchasing in Great British Pound (GBP £).

To benefit from delivery duty paid (DDP), please ensure you are shopping on the appropriate regional site for your delivery destination.

For further assistance, contact Customer Services.

Personalised Leather Goods

The additional production time for
personalised leather goods is included in the timings shown above.

As personalised leather goods are made to
order, they are not eligible for exchange or refund unless faulty. This does
not affect your statutory rights.

Personalised Stationery

Express delivery is not available for
personalised stationery.

Once your order has been placed, we will
email you a technical typeset proof for your approval. Production will begin
only after we receive your approval. The personalised stationery delivery
timings shown above apply from the date your proof is approved.

As personalised stationery is made to
order, it is not eligible for exchange or refund unless faulty. This does not
affect your statutory rights.

Customer Service

For further assistance, contact Customer Services.