Customer Service
Though we have closed our Madison store, we’re pleased to continue operating our Customer Service team and Bespoke Stationery service while we look for a new location in New York.
If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help. Please contact them on our toll-free line 1-877-769-8476 or email 1-877-769-8476.
To discuss Bespoke Stationery or to make an in-person appointment in Manhattan, please call 1.212.265.4573 or email at bespokenyc@smythson.com.
For US-based stockists, visit our Stockists page here.
enquiries@smythson.com
Emails will be answered within 2 working days.
US Toll Free: 1-877-769-8476
Monday - Wednesday: 3:00am - 3:00pm EST
Thursday - Friday: 3:00am - 12:30am EST
Saturday: Closed
Sunday: Closed
If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help.
US Toll Free: 1-877-769-8476
Monday - Friday: 2:00am - 11:00am EST
Saturday: 3:30am - 11:00am EST
Sunday: Closed
enquiries@smythson.com
Emails will be answered within 2 working days.
Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
US Toll Free: 1-877-769-8476
For full details regarding delivery turn times to all destinations, please see our delivery information.
You can find our returns policy here.
Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
US Toll Free: 1-877-769-8476
For full details regarding delivery turn times to all destinations, please see our delivery information.
You can find our returns policy here.