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Customer Service
General Enquiries

If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help.

By Email

enquiries@smythson.com
Emails will be answered within 2 working days.

By Phone

US Toll Free: 1-877-769-8476

Hours of service


Monday - Friday 8.00 am - 5.30 pm
Saturday and Sunday Closed

General Enquiries

If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help.

By Phone

US Toll Free: 1-877-769-8476

Hours of service

Monday - Friday 8.00 am - 5.30 pm GMT
Saturday and Sunday Closed


By Email

enquiries@smythson.com
Emails will be answered within 2 working days.

Frequently Asked Questions

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558


Yes, our bespoke stationery services are available both online and in-store at our New Bond Street and Sloane Street stores in London, and our Madison Avenue store in New York.
To book your private appointment, click here. To discover our online service, click here.


UK orders will be delivered within 5 working days for non-personalised orders. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery turn times to all destinations, please see our delivery information.


You can find our returns policy here.


We are delighted to offer virtual shopping services at our Bicester Village store, allowing you to explore our collections and complete your shopping from home. To arrange your private appointment, simply email our consultants using the details below:

Bicester Village
Monday Wednesday and Thursday, 10am - 4pm
Email: bicester@smythson.com


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Frequently Asked Questions

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558


Yes, our bespoke stationery services are available both online and in-store at our New Bond Street and Sloane Street stores in London, and our Madison Avenue store in New York.
To book your private appointment, click here. To discover our online service, click here.


UK orders will be delivered within 5 working days for non-personalised orders. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery turn times to all destinations, please see our delivery information.


You can find our returns policy here.


We are delighted to offer virtual shopping services at our Bicester Village store, allowing you to explore our collections and complete your shopping from home. To arrange your private appointment, simply email our consultants using the details below:

Bicester Village
Monday Wednesday and Thursday, 10am - 4pm
Email: bicester@smythson.com