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Delivery Information

  • Please note that during sale periods there may be some delay in the dispatch of orders.

  • Shipping times are applicable to orders placed before 9am (EST) Monday to Friday. Orders placed after 9am (EST) Monday to Friday will be despatched the following business day; orders placed after 9am (EST) on Fridays will despatched the following Monday.

  • Please allow two additional business days for personalised leather goods.

  • All orders are sent by carefully selected carriers, are fully insured in transit, and require a signature upon delivery. We are therefore unable to deliver to PO boxes.

  • When using PayPal please ensure your full name, address and telephone number is provided.

Destination Delivery option Price Timings
USA Complimentary - for orders over $800 Free 1-4 business days
Express $15 1-4 business days

customs and duty charges

We provide delivery duty paid (DDP) for orders purchased in United States Dollars (USD $).

returns

For returns information please visit our Returns Policy page or for further assistance, contact Customer Services.

order tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.

personalised leather goods

Personalised items require an additional 2 business days for completion and cannot be accepted for exchanges or refunds.

personalised stationery

Express shipping and collect in store is not available for this service.

Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight business days for your order to be complete and dispatched.

customer services

Tel
Email
US toll-free:1 877 769 8476
enquiries@smythson.com
Mon-Fri   
Sat   
Sun   
4am - 3pm EST
Closed
Closed