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Delivery Information

  •  We will endeavour to dispatch your order the same day if ordered before 9am (EST) Monday to Friday. Orders placed after 9am (EST) Monday to Friday will be dispatched the following business day; orders placed after 9am (EST) on Fridays will dispatched the following Monday.

  • Please allow two additional business days for personalised leather goods.

Destination Delivery option Price Timings
USA Complimentary - for orders over $800 Free 1-4 business days
Express (excludes personalised items) $15 1-4 business days

All orders are sent by carefully selected carriers, are fully insured in transit, and require a signature upon delivery. We are therefore unable to deliver to PO boxes.

customs and duty charges

We provide delivery duty paid (DDP) for orders purchased in United States Dollars (USD $).

returns

For returns information please visit our Returns Policy page or for further assistance, contact Customer Services.

order tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number.

Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.

personalised leather goods

Personalised items require an additional 2 business days for completion and cannot be accepted for exchanges or refunds.

personalised stationery

Express shipping and collect in store is not available for this service.

Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight business days for your order to be complete and dispatched.

customer services

Tel
Email
US toll-free:1 877 769 8476
enquiries@smythson.com
Mon-Fri   
Sat   
Sun   
4am - 3pm EST
4:30am - 10am EST
Closed