- FAQ Contact Us Page
We're delighted to welcome you back to a selection of our stores. In the UK, our stores in New Bond Street, Heathrow Terminals 2 & 5, Bicester Village, Harrods and Selfridges are now open. In Paris, our Le Bon Marché store is open.
We continue to follow the advice of Public Health England and will have a number of health and safety measures in place to ensure the wellbeing of our customers and staff.
Our e-commerce site continues to operate as usual at Smythson.com, with delivery options that support social distancing to your home or to your loved ones. Along with our social media platforms, our site will continue to be updated with the latest information regarding further store openings and any other information regarding COVID-19, along with content and shopping inspiration we hope will brighten your day.
We very much look forward to welcoming you back to our stores and thank you for your continued support during these times.
We are delighted to welcome you back to a selection of our stores. In the UK, our stores in New Bond Street, Heathrow Terminals 2 & 5, Bicester Village, Harrods & Selfridges are now open. In Paris, our Le Bon Marché store is open. We will continue to follow the advice of Public Health England and will be employing all necessary health and safety measures to ensure the wellbeing of our customers and staff.
Our store opening hours are as follows:
New Bond Street
Monday to Saturday 11am-6pm
The bespoke stationery salon will be by appointment only. Please email firstname.lastname@example.org
Monday - Saturday 11am-6pm
Monday - Saturday 11am-7pm
Monday - Saturday 11am-7pm
Monday - Saturday 9am-8pm
Heathrow Terminal 2
Monday - Sunday 8am-8pm.
Heathrow Terminal 5
Monday - Sunday 6am-6pm.
Bon Marche - Paris
Monday - Sunday 11am -7pm
Our website is still operating and we look forward to welcoming you 24/7, but at this time there are likely to be delays to our deliveries due to reduced capacity in our warehouses. Following the government directives given on 23rd March, we have reduced our supply chain operation in response to the escalation of the Covid-19 crisis & as a precaution to safeguard our staff during these unprecedented times. We shall continue to communicate with our customers through our social channels and will relay the most up to date information on our response to the crisis through these channels and our website.
Our warehouse is observing strict hygiene protocols, including: increased hand washing per government guidelines; cleaning devices and surfaces regularly; wearing sterile gloves when packing orders and practicing social distancing. Our couriers, DHL, can offer a non-contact alternative if you do not wish to sign for your delivery using the scanner screen.
We are working closely with our shipping partner DHL to offer the best and safest delivery services we can. We encourage our customers to use DHL’s On Demand Delivery (ODD) services ondemand.dhl.com. Furthermore, DHL couriers are now offering a non-contact alternative to any customer who does not wish to sign via the scanner screen. We can guarantee that we are following all possible health and safety precautions during this time.
If, in the meantime, you wish to cancel your order, you may do so by contacting Customer services here.
Our gold stamping service is available for online purchases. We are not able to offer this service in-store at the moment.
Our Customer Service team are available to answer all enquiries Monday to Friday, 9am – 5.30pm GMT and can be contacted via;
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Unfortunately, we are not able to offer in-store appointments at this time, but if you need to discuss your bespoke stationery order, you can contact email@example.com to speak to our bespoke stationery team.
We have restarted our online bespoke stationery service. Our in-store bespoke stationery remains temporarily paused. New bespoke stationery orders are now being taken and we are working to fulfil existing orders. Please contact firstname.lastname@example.org for an update on the status of your order or for any other assistance.
We are aware that many people will have to cancel or postpone special events they had planned for this time. We would be delighted to re-print your stationery at a 50% discount, when you have been able to make new arrangements.
In the UK, our Click & Collect service is available from our London New Bond Street store for all personalised and non-personalised products. Your item/s will be ready to collect in-store 2-4 business days after purchase.
Please contact our Customer Service team who will be able to assist you. You will not be able to collect anything from our stores until they reopen and there may unfortunately be delays in the meantime as we adjust our services to deal with the coronavirus impact.
Our returns policy in store is 14 days from the point of purchase, but with this temporary closure in place, we have extended this to 14 days from the date the store re-opens.
If you would like to process your return more swiftly, then, during the period of our stores being closed, this can be done through our online returns service, the details of which can be found here.
We have temporarily closed our shops as of 19th March and scaled down our supply chain operation as of 24th March. This is in response to the escalation of the Covid-19 crisis and as a precaution to ensure the health, safety and wellbeing of our staff and customers during these unprecedented times. We must support the drive to mitigate the spread of Covid-19.
Safeguarding our staff, includes protecting the long-term future of the Smythson brand, as we navigate the economic impact this crisis is creating. The measures we have taken are to enable us to counter the drop in retail sales we have seen as shoppers have been asked to stay at home and adopt social distancing. Social distancing is also needed to protect our supply chain staff, hence the reduction in numbers of staff and its consequent impact on the service level we can offer.
We look forward to welcoming customers back to our stores & resuming a full operation in our warehouses as soon as it is safe to do so and, in the meantime, will continue to share inspiring and uplifting content on our website and social platforms, which we hope will brighten your days at home.
Please click on the following link to contact customer services.
To contact the Smythson Press Office, please email email@example.com
Smythson’s Corporate gift service offers the ultimate bespoke experience. Our team is dedicated to upholding the discretion and expertise for which Smythson is renowned. We will be delighted to listen to your brief and tailor your order to suit your corporate identity and budget requirements. For further details, please visit corporate gifts.
In addition to our online and retail stores around the world, Smythson is sold through an exclusive selection of luxury retailers. For all enquiries, regarding our Wholesale business, please contact firstname.lastname@example.org