As of Monday 12th April 2021, we're delighted to welcome you back to a selection of our stores. In the UK, our New Bond Street, Sloane Street, Westbourne Grove, Heathrow Terminals 2 & 5, Bicester Village, Harrods and Selfridges will reopen.
In the US, our Madison Avenue and World Trade Center stores are open.
In Paris, our Le Bon Marché store remains closed for the time being.
For details and opening hours, please visit our Store Locator.

Our e-commerce site continues to operate as usual at Smythson.com, with delivery options that support social distancing to your home or to your loved ones. Along with our social media platforms, our site will continue to be updated with the latest information regarding store openings and any other information regarding COVID-19, along with content and shopping inspiration.

We very much look forward to welcoming you back to our stores. Thank you for your continued support.

Yes, our website will remain fully operational and we look forward to welcoming you 24/7. We deliver to over 150 countries worldwide and our courier partner, DHL, can offer social distancing-friendly options for you to take receipt of your goods. We shall continue to communicate with our customers through our social channels and will relay the most up-to-date information both through these channels and our website.

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:

Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Email: enquiries@smythson.com

We are delighted to offer virtual shopping services at our Harrods and Bicester Village stores, allowing you to explore our collections and complete your shopping from home. To arrange your private appointment, simply contact our consultants using the details below:

Harrods
Monday to Thursday from 12pm – 5pm:
Tel (Free Phone): 0207 893 8094

Bicester Village
Monday, Wednesday and Thursday, 10am - 4pm
Email: bicester@smythson.com

At the moment, usual service is being maintained in all regions. We will update details on our delivery service here if the situation changes.

If, in the meantime, you wish to cancel your order, you may do so by contacting Customer services here.

Yes, our gold-stamping service will continue for online purchases. While our stores are closed, we will not be offering this service in-store.

Our Customer Service team are available to answer all enquiries and/or assist with your purchase Monday to Friday, 8am – 5.30pm GMT. They can be contacted via:
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Email: enquiries@smythson.com

Yes, if you would like to arrange an appointment or discuss and order, simply email bespokeconsultants@smythson.com to speak to our Bespoke Stationery team.

Unfortunately, we will have to cancel all in-store appointments for the time being. If you would like to discuss your bespoke stationery order, simply email bespokeconsultants@smythson.com to speak to our Bespoke Stationery team.

We are aware that many people will have to cancel or postpone special events they had planned for this time. We would be delighted to re-print your stationery at a 50% discount, when you have been able to make new arrangements. For full terms and conditions or for more information, please contact our Bespoke Stationery team bespokeconsultants@smythson.com.

The current VAT Retail Export Scheme ends on the 31st December 2020 at 11pm for all eligible customers. If you have any questions or concerns about how this affects your Smythson in-store purchases, please contact our Customer services here.

Please click on the following link to contact customer services.

To contact the Smythson Press Office, please email pressoffice@smythson.com

Smythson’s Corporate gift service offers the ultimate bespoke experience. Our team is dedicated to upholding the discretion and expertise for which Smythson is renowned. We will be delighted to listen to your brief and tailor your order to suit your corporate identity and budget requirements. For further details, please visit corporate gifts.

In addition to our online and retail stores around the world, Smythson is sold through an exclusive selection of luxury retailers. For all enquiries, regarding our Wholesale business, please contact wholesale@smythson.com