In line with Government guidelines, all of our stores in Tier 4 areas of the UK are closed. In France, our Le Bon Marché location is temporarily closed as of Monday 1st February.

Our e-commerce site continues to operate as usual at Smythson.com, with delivery options that support social distancing to your home or to your loved ones. Along with our social media platforms, our site will continue to be updated with the latest information regarding store openings and any other information regarding COVID-19, along with content and shopping inspiration.

We very much look forward to welcoming you back to our stores. Thank you for your continued support.

Yes, our website will remain fully operational and we look forward to welcoming you 24/7. We deliver to over 150 countries worldwide and our courier partner, DHL, can offer social distancing-friendly options for you to take receipt of your goods. We shall continue to communicate with our customers through our social channels and will relay the most up-to-date information both through these channels and our website.

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:

Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Email: enquiries@smythson.com

We are delighted to offer virtual shopping services at our Harrods and Bicester Village stores, allowing you to explore our collections and complete your shopping from home. To arrange your private appointment, simply contact our consultants using the details below:

Harrods
Monday to Thursday from 12pm – 5pm:
Tel (Free Phone): 0207 893 8094

Bicester Village
Monday, Wednesday and Thursday, 10am - 4pm
Email: bicester@smythson.com

At the moment, usual service is being maintained in all regions. We will update details on our delivery service here if the situation changes.

If, in the meantime, you wish to cancel your order, you may do so by contacting Customer services here.

Yes, our gold-stamping service will continue for online purchases. While our stores are closed, we will not be offering this service in-store.

Our Customer Service team are available to answer all enquiries and/or assist with your purchase Monday to Friday, 8am – 5.30pm GMT. They can be contacted via:
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Email: enquiries@smythson.com

Unfortunately, we will have to cancel all in-store appointments for the time being. If you would like to discuss your bespoke stationery order, simply email bespokeconsultants@smythson.com to speak to our Bespoke Stationery team.

We are aware that many people will have to cancel or postpone special events they had planned for this time. We would be delighted to re-print your stationery at a 50% discount, when you have been able to make new arrangements. For full terms and conditions or for more information, please contact our Bespoke Stationery team bespokeconsultants@smythson.com.

Unfortunately, with the temporary closure of our stores, we have had to temporarily suspend our Click & Collect service. This service will resume as soon as we are able to re-open our stores.

Please contact our Customer Service team who will be able to assist you. You will not be able to collect your items from our stores until they re-open, and there may unfortunately be delays as we adjust our services.

Our regular in-store returns policy is 14 days from the point of purchase, however with this temporary closure in place, we have extended this to 14 days from the date the store re-opens. If you would like to process your return more swiftly during this closure period, this can be done through our online returns service. More details can be found here.

If you would like to process your return more swiftly, then, during the period of our stores being closed, this can be done through our online returns service, the details of which can be found here.

The current VAT Retail Export Scheme ends on the 31st December 2020 at 11pm for all eligible customers. If you have any questions or concerns about how this affects your Smythson in-store purchases, please contact our Customer services here.

Please click on the following link to contact customer services.

To contact the Smythson Press Office, please email pressoffice@smythson.com

Smythson’s Corporate gift service offers the ultimate bespoke experience. Our team is dedicated to upholding the discretion and expertise for which Smythson is renowned. We will be delighted to listen to your brief and tailor your order to suit your corporate identity and budget requirements. For further details, please visit corporate gifts.

In addition to our online and retail stores around the world, Smythson is sold through an exclusive selection of luxury retailers. For all enquiries, regarding our Wholesale business, please contact wholesale@smythson.com