- FAQ Contact Us Page
It is with great sadness that we have temporarily closed all our stores as of today, Thursday 19th March. This is in response to the escalation of the Covid-19 crisis and as a precaution to safeguard our staff and customers during these unprecedented times.
While we are keeping our hopes high, the health, safety and wellbeing of our customers and staff is of utmost priority, and we must do our part to mitigate the spread of Covid-19 by not encouraging or requiring people to leave their homes. We have taken careful measures to safeguard our staff and, in turn, protect the long-term future of the Smythson brand as we navigate the economic impact this crisis is creating.
Our ecommerce site continues to operate as usual at Smythson.com, with delivery options that support social distancing to your home or to loved ones who you can’t be with at this time. Along with our social media platforms, our site will continue to be updated with the latest information on our response to this crisis, along with content and shopping inspiration we hope will brighten your days at home.
We very much look forward to welcoming you back to our stores as soon as we can. In the meantime, take care and thank you for your continued support.
All of our stores are now closed for the foreseeable future. We will continue to follow the advice of Public Health England and will only reopen stores when we are advised that it is safe to do so.
Our website is still operating and we look forward to welcoming you 24/7, but at this time there are likely to be delays to our deliveries due to reduced capacity in our warehouses. Following the government directives given on 23rd March, we have reduced our supply chain operation in response to the escalation of the Covid-19 crisis & as a precaution to safeguard our staff during these unprecedented times. We shall continue to communicate with our customers through our social channels and will relay the most up to date information on our response to the crisis through these channels and our website.
Our warehouse is observing strict hygiene protocols, including: increased hand washing per government guidelines; cleaning devices and surfaces regularly; wearing sterile gloves when packing orders and practicing social distancing. Our couriers, DHL, can offer a non-contact alternative if you do not wish to sign for your delivery using the scanner screen.
At this time, online order deliveries are being fulfilled but are subject to delays as we temporarily operate a skeleton staff. Our express delivery option is temporarily unavailable.
If, in the meantime, you wish to cancel your order, you may do so by contacting Customer services here.c
As the impact of Covid-19 escalates, we are working closely with our shipping partner DHL to offer the best and safest delivery services we can. We encourage our customers to use DHL’s On Demand Delivery (ODD) services ondemand.dhl.com. Furthermore, DHL couriers are now offering a non-contact alternative to any customer who does not wish to sign via the scanner screen. We can guarantee that we are following all possible health and safety precautions during this time.
The following areas have a suspension on delivery:
- Sao Tome & Principe
The following areas have a restricted delivery:
- France: Service has been suspended in the following areas: 17111 Loix, 17410 Saint-Martin-De-Ré, 17580 Le Bois- Plage-En-Ré, 17590 Ars-En-Ré, 17590 Saint-Clément-Des-Baleines, 17630 La Flotte, 17670 La Couarde-Sur-Mer, 17740 Sainte-Marie-De-Ré, 17880 Les Portes-En-Ré, 17940 Rivedoux-Plage, 20111 Calcatoggio/Casaglione, 20112 Zoza/Altagene/Mela, 20115 Piana, 20116 Zerubia/Aullene, 20121 Salice/Arbori/Pastriciolla, 20122 Quenza, 20124 Zonza, 20125 Orto/Soccia, 20126 Evisa/Cristinacce, 20127 Serra Scopamene, 20132 Zicavo, 20134 Tasso/Palneca/Ciamanacce, 20139 Lopigna, 20140 Olivese, 20141 Marignana, 20142 Quasquara, 20143 Fozzano/Figaniella, 20147 Serriera/Osani, 20148 Cozzano, 20150 Ota, 20151 Arro/Ambiegna, 20152 Sorbolano, 20157 Frassetto, 20160 Vico/Murzo/Coggia/Renno, 20164 Cargiaca, 20165 Tallano, 20168 Corrano, 20170 Levie, 20171 Monaccia, 20173 Zevaco, 20190 Azilone/Ampaza/Forciolo.
Yes, our gold-stamping service will continue for online purchases. Whilst our stores are closed, we will not be offering this service in-store.
Our Customer Service team are available to answer all enquiries Monday to Friday, 9am – 5.30pm GMT and can be contacted via;
Tel (Free Phone): 08081641801
Tel: +44 (0)20 7629 8558
Unfortunately, we have had to cancel all in-store appointments, but if you need to discuss your bespoke stationery order, you can contact email@example.com to speak to our bespoke stationery team. We look forward to re-opening our stores soon and recommencing all appointments.
Regrettably, we have had to suspend our bespoke stationery service at this time. No new bespoke stationery orders are being taken. We are doing all we can to fulfil existing orders, but delivery could be subject to delay. Please contact firstname.lastname@example.org for an update on the status of your order.
We are aware that many people will have to cancel or postpone special events they had planned for this time. We would be delighted to re-print your stationery at a 50% discount, when you have been able to make new arrangements.
Unfortunately, with the temporary closure of our stores, we have had to temporarily suspend our click & collect service. This service will resume as soon as we are able to re-open our stores.
Due to the temporary closure of our stores, it is not possible for you to collect your order in store. We will be in touch with you as soon as possible to arrange for delivery of your products, but, due to our warehouses operating at a reduced capacity, there may be a delay to the delivery. Please speak to Customer Services about the status of your click and collect order at email@example.com
Please contact our Customer Service team who will be able to assist you. You will not be able to collect anything from our stores until they reopen and there may unfortunately be delays in the meantime as we adjust our services to deal with the coronavirus impact.
Our returns policy in store is 14 days from the point of purchase, but with this temporary closure in place, we have extended this to 14 days from the date the store re-opens.
If you would like to process your return more swiftly, then, during the period of our stores being closed, this can be done through our online returns service, the details of which can be found here.
We have temporarily closed our shops as of 19th March and scaled down our supply chain operation as of 24th March. This is in response to the escalation of the Covid-19 crisis and as a precaution to ensure the health, safety and wellbeing of our staff and customers during these unprecedented times. We must support the drive to mitigate the spread of Covid-19.
Safeguarding our staff, includes protecting the long-term future of the Smythson brand, as we navigate the economic impact this crisis is creating. The measures we have taken are to enable us to counter the drop in retail sales we have seen as shoppers have been asked to stay at home and adopt social distancing. Social distancing is also needed to protect our supply chain staff, hence the reduction in numbers of staff and its consequent impact on the service level we can offer.
We look forward to welcoming customers back to our stores & resuming a full operation in our warehouses as soon as it is safe to do so and, in the meantime, will continue to share inspiring and uplifting content on our website and social platforms, which we hope will brighten your days at home.
Please click on the following link to contact customer services.
To contact the Smythson Press Office, please email firstname.lastname@example.org
Smythson’s Corporate gift service offers the ultimate bespoke experience. Our team is dedicated to upholding the discretion and expertise for which Smythson is renowned. We will be delighted to listen to your brief and tailor your order to suit your corporate identity and budget requirements. For further details, please visit corporate gifts.
In addition to our online and retail stores around the world, Smythson is sold through an exclusive selection of luxury retailers. For all enquiries, regarding our Wholesale business, please contact email@example.com