- Faq Delivery and Returns Information
Delivery & Returns
UK orders will be delivered within 5 working days for non-personalised orders. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery turn times to all destinations, please see our delivery information.
To track your order, please contact Customer Services.
Smythson uses a number of carefully selected carriers. To ensure the safe delivery of your order, all Smythson deliveries require a signature upon receipt. For further assistance, please contact Customer Services.
Standard shipping is complimentary for all orders within the UK. For orders outside of the UK, shipping is always complimentary for purchases over $400. For all of our delivery options, please see our Delivery page.
The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery. For any further enquiries, please contact Customer Services.
Each and every item is gift wrapped in our tissue-lined Nile Blue box and tied with navy grosgrain ribbon.We include a blank Smythson card for you to write a gift message, or we can add a message for you; just select 'add gift message' in your basket.For further assistance, please contact Customer Services.
For purchases made in-store, Smythson offers a 14 day refund or exchange service in accordance with our Returns Policy. For online returns, we offer complimentary 28-day returns for all orders within the UK (with DPD) and EU (with DHL). For a guide to organising your return, please refer to the delivery note and documents included with your purchase. For online orders outside of the UK and EU, we’re happy to accept returns in accordance with our Returns Policy.
We aim to process your return within 48 hours from receipt. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account. For further assistance, please contact Customer Services.
Refunds can only be administered to the card used to make the original payment. For further assistance, please contact Customer Services.
A guarantee is offered for the Smythson Yard-o-Lead pens and pencils. For all other products there is a comprehensive repair service for all Smythson products. Though we may not be able to repair everything, we would be delighted to assess any damage and advise you accordingly. We do not offer guarantees for any of our products. For further assistance, please contact Customer Services.