- Purchasing Payments FAQs
Purchasing & Payments
We accept Visa, Mastercard, Amex, JCB and Maestro online.
We request payment within 24 hours of your order being placed and received. For more details, please see our Terms of Sale.
Developed to improve the security of online payments, Verified by Visa and MasterCard SecureCode (3D Secure) offers customers the opportunity to validate their payment using secure PIN. If your card is registered for 3D Secure, you will need to enter your code in the pop up screen provided by your bank or credit card provider. If your card is not registered, Smythson will omit this stage in the check out procedure. For further enquiries, please refer to our Terms of Sale.
For all UK and EU deliveries (excluding Jersey and Guernsey), prices include VAT at the applicable rate.
For Australian deliveries, price includes GST (Goods and Services Tax).
UK customers (excluding Jersey and Guernsey) looking to claim VAT back on their purchases with us can find out more information here.
Our prices are set consistently across all of our sites to match the prices charged in our UK stores. This is to ensure all of our customers pay an equal price for our products, no matter where they are in the world.
For the United States and Japan, customs and duties charges will be included in the shipping price. For the rest of the world any customs, duties or handling charges that may be levied in the country of destination are beyond our control and we are unfortunately unable to accept any responsibility for these. For further details, please see our Terms of Sale.