Help & Support

Returns eligibility, timeframes and instructions may vary depending on your delivery destination and the item purchased. Please visit our Returns page here, for full details.

Once your return has been received by our Customer Service team, we aim to process it within 14 days. After the refund has been issued, your payment provider may take up to 14 days to credit the funds to your account. For further assistance, please contact Customer Services.

Refunds can only be issued to the original payment method. Please visit our Returns page for further information or contact Customer Services, if you need assistance

Most of our leathers are chrome tanned with a semi-aniline finish, a combination widely regarded for its durability, suppleness, and refined appearance. Chrome tanning is the most widely used method in modern leather production, enabling consistent quality and performance – something we consider essential to guarantee our products’ longevity.

When carried out responsibly, it involves strict environmental controls and safe chemical practices to ensure both worker safety and environmental stewardship. To ensure responsible leather production, we only source leather from tanneries that are Leather Working Group certified or undergoing audit.

Semi-aniline finishes offer a balance between preserving the leather’s natural beauty and providing a degree of surface protection. These finishes allow the natural grain and character of each hide to remain visible, while offering some resistance to wear.

However, the more ‘naked’ or minimally treated the leather, the more it showcases the unique qualities of each hide – making it essential to use only the highest-grade skins. This also means such leathers may be more susceptible to marks, scuffs, or variations over time, and require thoughtful care.

Due to the nature of the materials and techniques used, features such as edge-painting are not completely impervious to environmental factors like temperature shifts and humidity, which may occasionally affect their appearance.

Each leather hide is inherently unique, and we celebrate this individuality. Subtle variations such as veining, wrinkles, or colour nuances in the grain are not defects, but hallmarks of authenticity that reflect the natural origin of the material.

Cleaning - Smythson recommends cleaning the leather exterior of your item with a soft cloth and warm, mild soapy water. Ensure that the cloth is thoroughly wrung out so it feels very slightly damp, and gently wipe the surface of the leather. Repeat using clean water.

Storage - When not in use, we recommend storing your leather item in its soft Nile Blue bag in a cool, dry environment.

Care - Do not leave your leather products in prolonged sunlight. Prolonged exposure to sunlight or other high-intensity sources of light can lead to irreversible discolouring, fading and deformation of the leather.

Do not expose to wet, damp or humid conditions or high temperatures. Water can be harmful if it penetrates the leather and can lead to the appearance of bubbles or marks which cannot be removed. Never soak the leather nor apply detergents and do not wash the fabric lining. Refrain from ‘feeding’ the leather with products such as waxes, polishes or saddle soaps. This may leave the surface of the leather sticky, attracting dirt and causing irreversible damage.

For further assistance, please contact Customer Services.

To ensure optimum protection, store your stationery in the Nile Blue box provided and keep it away from damp, heat and direct sunlight. Although our stationery is made using high-quality materials, tissue colour, paper and ink may naturally fade over time. For further assistance, please contact Customer Services.

Silver pens and pencils may tarnish naturally over time. We recommend cleaning them regularly with a soft jeweller’s cloth or a suitable silver-polishing cloth to restore their shine. Certain Yard-O-Led writing instruments are covered by the manufacturer’s lifetime guarantee, subject to its terms. If your item requires attention, please contact Customer Service for guidance

Guarantee coverage varies by product. Certain Yard-O-Led pens and pencils may be covered by the manufacturer’s lifetime guarantee, subject to its terms. For questions about a Smythson product, please contact Customer Services.

At Smythson, we offer gold, silver and blind stamping for personalisation. Gold and silver stamping is a traditional method of personalising leather goods, using techniques and equipment that date back over 120 years. Smythson offers a selection of motifs, sizes and typefaces which can be gold, silver or blind stamped onto a small, flat leather surface. Our stampers will hand-set the brass characters in proportion to the product and the leather’s grain, assemble them with meticulous care to ensure that the spacing is perfectly even, and lock them into the heated plate of the stamping press. A sheet of gold or silver foil is placed beneath the plate and a trial impression is made on a piece of card to ensure it is correct, before the position is set and the product fixed firmly in place. The image is then stamped directly onto the leather, with a second layer of foil applied if necessary. In the case of particularly intricate motifs, the finer details are etched by hand to produce an image of the highest possible quality and definition. This process requires finely tuned skill, experience and expertise.

Most of our leather accessories and books can be personalised with gold, silver or blind stamping, using a selection of Smythson typefaces and motifs. Eligible items will be clearly identified on the product page. For an additional cost, we may also be able to create a stamp using your own artwork or logo. For further assistance, please contact Customer Services.

Our gold-stamping service can accommodate some personal designs and drawings, depending on the quality of the artwork and its suitability for stamping. This service can take up to 14 working days from approval. Quotes are available on request. For further assistance, please contact  Customer Services.

For personalised leather accessories and books, please allow an additional two working days. Initials cost £8.50 each and motifs cost £10 each. Silver pens and pencils can also be personalised; please contact Customer Services for further details.

Personalised items cannot be returned or exchanged unless faulty. Please see our Returns Policy for full details.

For online orders, a technical proof will be sent to you for careful review and final approval. This is separate from the preview created using the interactive online template. Production will not begin until we have received your approval of the technical proof.

The usual production time for online orders is seven working days from approval of the technical proof. Delivery time is additional.

For orders placed in store, the consultant assisting you will advise you of the expected timing for the proof and completion of your order.

Our website will guide you through each step of designing your stationery, from product and layout to material, ink colour, lettering style and finishing details. You can also arrange a private consultation at one of our in-store stationery studios. Please use our Store Locator to find the latest locations, here

All personalised stationery is made to order and cannot be returned or exchanged unless faulty. Please check your proof carefully before approval and notify us immediately of any errors. If the finished stationery does not match the approved specification due to an error on our part, we will provide replacement stationery whenever possible.

Visit our Store Locator for current store locations, opening hours and contact details.

Yes. To place an order by telephone or email, please contact our Customer Service team. Current opening hours and contact options are available on our contact us page.

Our Customer Service team are available to answer all enquiries and/or assist with your purchase Monday to Friday, 8am – 5.30pm GMT. They can be contacted via our Customer Services page

Yes, our bespoke stationery services are available both online and in-store at our Sloane Street stores in London, and our Madison Avenue store in New York. To book your private appointment, click here.

To discover our online service, click here.

The VAT Retail Export Scheme is no longer available in Great Britain—England, Scotland and Wales. If you have questions about an in-store purchase, please contact Customer Services

Our Customer Service team is available to answer all enquiries or assist with your purchase Monday to Friday, 8am – 5.30pm GMT. They can be contacted via the customer service page

For all Press and PR enquiries, please email pressoffice@smythson.com

Yes, our dedicated Corporate Gifting team can assist with branded gifts, event gifting and bespoke pieces. Please email corporategifts@smythson.com or visit our Corporate Gifts page, click here for more information.

Smythson is available through an exclusive selection of luxury retailers, in addition to our own stores and website. For wholesale enquiries, please email wholesale@smythson.com.

Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with UK data protection rules. All Smythson transactional websites are PCI DSS compliant. Please read our Privacy Policy for further details.

Please log in to My Smythson where you will be able to adjust your preferences.

For further assistance, please contact Customer Services.

Smythson is committed to minimising the environmental impact of its operations. We recognise that by integrating sound environmental practices into all aspects of our business, we can offer beautiful, products of the highest quality whilst conserving and enhancing resources for future generations. At a minimum, Smythson upholds its obligation to comply with all legislation, regulations and local laws regarding protection of the environment. The Smythson Environmental policy goes further, striving for continuous improvement in this area, seeking all practical and economically feasible opportunities to reduce the environmental impact of products, processes and facilities. To read the full document, please download our Sustainability Policy. For further assistance, please contact Customer Services.

We accept Visa, Mastercard, Amex, JCB and Maestro online.

We request payment within 24 hours of your order being placed and received. For more details, please see our Terms of Sale.

Developed to improve the security of online payments, Verified by Visa and MasterCard SecureCode (3D Secure) offers customers the opportunity to validate their payment using secure PIN. If your card is registered for 3D Secure, you will need to enter your code in the pop up screen provided by your bank or credit card provider. If your card is not registered, Smythson will omit this stage in the check out procedure. For further enquiries, please refer to our Terms of Sale.

For all UK (excluding Jersey and Guernsey), prices include VAT at the applicable rate.

For Australian deliveries, price includes GST (Goods and Services Tax).

Our prices are set consistently across all of our sites to match the prices charged in our UK stores. This is to ensure all of our customers pay an equal price for our products, no matter where they are in the world. We ship to all locations on a duty and taxes paid basis, which means that all relevant import taxes and duties will be covered by us.

If you are purchasing from the United States website (www.smythson.com/en-us/), customs and duties charges will be included in the shipping price. If you are purchasing from the Europe website (www.smythson.com/en-eu/), French website (www.smythson.com/fr-fr/), German website (www.smythson.com/de-de/), or Italian website (www.smythson.com/it-it/), we will cover customs and duties charges and import taxes. For the rest of the world any customs, duties or handling charges that may be levied in the country of destination will be displayed at checkout. These charges are beyond our control and we are unfortunately unable to accept any responsibility for these. For further details, please see our Terms of Sale.

For orders delivered to an EU address, applicable taxes and duties are included in the total shown at checkout, so no additional payment should be required on delivery. Please note that VAT invoices cannot be issued.