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Customer Service
General Enquiries

Though we have closed our Madison store, we’re pleased to continue operating our Customer Service team and Bespoke Stationery service while we look for a new location in New York.

If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help. Please contact them on our toll-free line 1-877-769-8476 or email 1-877-769-8476.

To discuss Bespoke Stationery or to make an in-person appointment in Manhattan, please call 1.212.265.4573 or email at bespokenyc@smythson.com.

For US-based stockists, visit our Stockists page here.

By Email

enquiries@smythson.com
Emails will be answered within 2 working days.

By Phone

US Toll Free: 1-877-769-8476

Hours of Service


Monday - Friday: 3:00am - 12:30pm EST
Saturday: Closed
Sunday: Closed

General Enquiries

If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help.

By Phone

US Toll Free: 1-877-769-8476

Hours of Service

Monday - Friday: 3:00am - 12:30pm EST
Saturday: Closed
Sunday: Closed

By Email

enquiries@smythson.com
Emails will be answered within 2 working days.

Frequently Asked Questions

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
US Toll Free: 1-877-769-8476


For full details regarding delivery turn times to all destinations, please see our delivery information.


You can find our returns policy here.


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Frequently Asked Questions

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help. They are available Monday to Friday, 8am – 5.30pm GMT, and can be contacted via:
US Toll Free: 1-877-769-8476


For full details regarding delivery turn times to all destinations, please see our delivery information.


You can find our returns policy here.